Critical Communication Solution for Port of Los Angeles

This case study outlines the implementation of a critical communication solution at the Port of Los Angeles, which is managed by the LA City harbor department. The port, located in San Pedro and Wilmington, California, faces various challenges due to its geographical location, including susceptibility to earthquakes and other incidents like traffic accidents and hazmat spills. To address these challenges, the Port of Los Angeles adopted Everbridge’s Unified Critical Communication Suite. This system enables effective communication with staff, responders, and stakeholders during both emergency and non-emergency events. The case study details how the solution has improved the port's ability to disseminate timely and relevant information to stakeholders, especially during crises. It describes the coordination of communication during significant events, ensuring that all parties receive necessary updates and instructions promptly. The case study highlights the operational improvements achieved through this communication system, enhancing both internal and external notification processes.