Summary
This case study details the decision-making process of r-tec, a global SOC service provider, as they transitioned from a legacy security information and event management (SIEM) solution to the Exabeam Security Operations Platform. The r-tec Cyber Defense Center (CDC) faced significant challenges with their outdated SIEM technology, which resulted in overwhelming alarm volumes and alert fatigue among analysts. The team sought a modern, cloud-native SIEM solution that would enhance visibility, streamline detection and response, and reduce the number of irrelevant alerts. After evaluating various options, r-tec selected Exabeam due to its advanced features, including machine learning capabilities and intelligent automation. The implementation of Exabeam led to substantial improvements in detection metrics, reduced operational times, and a more manageable workload for analysts. The case study highlights the positive impact of the new platform on both r-tec's internal operations and their service delivery to customers, ultimately enhancing the effectiveness of their incident response and managed detection and response services.
