Healthcare Provider Achieves Operational Savings Through Data Analytics

This case study outlines the partnership between EXL Health and a not-for-profit academic medical center in the U.S. The objective was to enhance operational efficiencies and innovation through data-driven analytics. The healthcare provider faced challenges in meeting growing information and analytics demands due to budget constraints and a lack of skilled technology staff. EXL Health provided a dedicated team to address critical project backlogs and integrated various data sources to improve analytics capabilities. Over time, the focus shifted to building a robust data analytics foundation that supported advanced analytics and reporting. The partnership resulted in significant operational savings, with the healthcare provider achieving a goal of $15 million in savings over two years. The established technology infrastructure now allows for ongoing enterprise-level data analytics, enhancing the provider's ability to respond proactively to challenges, including those presented by the Covid-19 pandemic.