Summary
This case study details the collaboration between EXL and Appian to transform lease management for HomeRiver Group, a prominent property management company in the United States. HomeRiver Group manages around 30,000 single-family rental properties across 30 states and sought to enhance customer experience through improved operational efficiency. The company faced challenges in lease management due to complex legal requirements and seasonal fluctuations, which led to scalability issues and inconsistent customer service. To address these challenges, HomeRiver Group implemented a cloud-based intelligent business process management solution using Appian, automating its lease management process. The resulting lease automation management system revolutionized the process by automating over 1,000 business rules, integrating seamlessly with legacy systems and electronic signature platforms. This automation improved lease processing speed, quality, and compliance, enabling the company to handle seasonal fluctuations effectively while enhancing customer satisfaction. Future enhancements to the system are planned to further improve operational efficiency and client engagement.
