Impact of Staffing Shortages on Healthcare Revenue Cycle

This report presents findings from a survey conducted by Experian Health, focusing on the staffing shortages within the healthcare sector and their effects on revenue cycle management (RCM) and patient engagement. The survey reveals that nearly all participants acknowledged that staffing shortages are adversely affecting both revenue cycle operations and patient interactions. Key areas impacted include appointment scheduling, billing, and patient outreach, with significant percentages of respondents indicating these functions are hardest hit. The report outlines the dual consequences of staffing shortages, including decreased revenue and diminished patient satisfaction. It also highlights the ongoing challenges of maintaining adequate staffing levels, with a majority of respondents predicting that staffing issues will persist in the future. The findings underscore the urgent need for healthcare organizations to consider automation and other strategies to mitigate the effects of these staffing challenges on their operations.