Reducing Patient Registration Errors at UT Medical Center

This case study details the challenges faced by UT Medical Center regarding patient registration errors that led to increased claim denials and financial losses. The hospital experienced a significant revenue impact, losing approximately $45 million during the pandemic, which hindered its ability to invest in facilities. To address these issues, the center implemented Registration QA in partnership with Experian Health. This solution enables real-time identification and correction of patient registration errors, significantly reducing the risk of downstream denials. As a result, the hospital reported a 66% reduction in initial denials and a 57% decrease in bad debt write-offs over a 12-month period. The case study outlines the effectiveness of customized alerts and superior reporting capabilities that help track performance and improve registration accuracy. Overall, the partnership with Experian Health has been instrumental in optimizing patient registration processes and enhancing revenue collection, allowing the hospital to focus on its mission of providing exceptional patient care.