University of Utah Health Collections Optimization Case Study

This case study outlines the challenges faced by University of Utah Health regarding outstanding medical bills and the subsequent impact on collections. With nearly 45% of consumers having medical debt, the organization sought to adopt a data-driven strategy to cleanse their Accounts Receivable (AR) inventory. The aim was to reduce inefficiencies and focus on accounts that were most likely to pay. The implementation of Collections Optimization Manager provided automated screening features that flagged accounts unsuitable for collections, such as those belonging to deceased patients or associated with bankruptcies. This allowed the organization to streamline their processes and improve focus on viable accounts. The case study details the results achieved, including a 9.4% increase in average monthly patient payments and significant reductions in manual intervention. Automated tools have saved over 3,000 hours of manual work monthly, enhancing staff productivity and engagement. The collaboration with Experian Health was crucial for successful implementation and optimization of the collections process.