United Hardware Digital Commerce Client Success Story

This case study outlines how United Hardware engaged with Experlogix Digital Commerce to enhance their eCommerce capabilities. Initially, United Hardware faced challenges integrating their existing eCommerce solution with the SAP Business One ERP system, which limited their scalability and ability to provide a unified branded portal for group members. To address these issues, they sought assistance from TeamSoft, their SAP reseller, who referred them to Experlogix. The collaboration resulted in the development of the 'United Toolbox', a digital ordering platform that integrates seamlessly with SAP Business One. This platform offers various online services, including category management and document management, which have improved operational efficiency for members. The integration with live data from the ERP system has streamlined processes, leading to a reported 20% increase in online orders. The success of the United Toolbox has allowed United Hardware to focus on value-added activities, enhancing their support services and relationship management.