Eastern India's Strategic Role in Global Capability Centers

This research article explores the transformation of Global Capability Centers (GCCs) in India, focusing on Eastern India and Kolkata's emergence as key players. It highlights the shift from cost-driven models to Intelligent GCCs, driven by AI and data, and discusses the implications for enterprise value creation, workforce dynamics, and geographic diversification. Key findings reveal the structural advantages of Eastern India in fostering innovation and resilience in the GCC landscape.