Eastern India's Strategic Role in Global Capability Centers

This report is a comprehensive examination of the evolving role of Global Capability Centers (GCCs) in Eastern India, particularly focusing on Kolkata. It outlines the transition of GCCs from cost-driven entities to Intelligent GCCs, which are now leveraging AI and data to enhance enterprise value creation and resilience. The document details how GCCs are adapting to new operating models that prioritize innovation and strategic decision-making. It highlights the structural advantages of Eastern India, including a strong talent pool, supportive state policies, and the presence of multinational companies, which position the region as a viable alternative to traditional Tier-1 hubs. The report also discusses the challenges faced by GCCs, such as talent shortages and rising operational costs, while emphasizing the importance of workforce reskilling and leadership localization. Key findings indicate that the next decade will be defined by the successful integration of AI and the emergence of new geographic hubs within India's GCC landscape.