Summary
The document is a research report titled 'HFS Horizons: Agentic Services, 2026' that assesses the landscape of agentic services across various service providers. It evaluates how effectively these providers assist enterprise clients in adopting innovation and realizing value through agentic AI. The report categorizes service providers into three distinct Horizons: Horizon 1 focuses on functional digital transformation, Horizon 2 on enterprise transformation, and Horizon 3 on ecosystem transformation. It analyzes the capabilities of 36 service providers based on their value propositions, execution capabilities, and market impact. The report also introduces 'SaS Stars,' recognizing providers that are advancing towards Services-as-Software. Additionally, it discusses the evolving needs of enterprises and how service providers are adapting to meet these needs, emphasizing the importance of productivity, efficiency, and innovation. The findings are based on data collected between September 2025 and January 2026.
