Summary
This guide outlines the migration process to Ezypay, an Australian payment facilitator. It details the steps involved in migrating customer billing data from an existing payment provider to Ezypay, emphasizing the importance of a well-managed transition to minimize disruption. Key parties involved in the migration include the business, the new integrated software partner, the previous software partner, and the previous payment provider. The guide specifies the necessary preparations, such as providing encrypted customer data and notifying customers of the change. It also includes a checklist for initiating migration, which requires a preferred migration date and a point of contact. Additionally, it addresses frequently asked questions regarding data formats, expected downtime, and customer communication. The document emphasizes the need for coordination among all parties to ensure a smooth migration experience.
