Summary
This case study details the ongoing IT managed services provided by F12 for Con-Elco, a utility construction company, since December 2018. The engagement began after Con-Elco's previous IT service provider went out of business, necessitating a transition to F12. The services offered include migrating onsite servers to a cloud environment, deploying workstations, and setting up Microsoft Office 365 and Teams. The initial phase faced challenges, including transition issues and turnover in account management. However, F12 has established a strong partnership with Con-Elco, characterized by regular communication and proactive support. The client has noted process improvements and appreciates F12's responsiveness to issues. The case study outlines the scope of F12's involvement, the team composition, and the overall client satisfaction rating of 4.5 out of 5, reflecting the effectiveness of the managed services provided.
