Summary
This case study details the engagement of F12.net as the managed IT service provider for Covenant House Vancouver, a nonprofit organization. The partnership began in January 2018 and has been ongoing, with an investment ranging from $300,000 to $400,000. F12.net has facilitated significant upgrades, including the transition to cloud-based storage and the implementation of Office 365, which has enhanced the organization's operational capabilities. The project has resulted in improved mobility for staff, allowing for remote work and more efficient system updates. The team composition includes an account manager, an acting CIO, and various technical staff who provide on-site support as needed. Feedback from the client highlights excellent communication and timely delivery of services, contributing to a positive work culture. The case study emphasizes the importance of having a designated point person within the organization to ensure effective coordination throughout the engagement.
