Managed IT Services Engagement with Revelstoke Credit Union

This case study outlines the engagement between F12.net and Revelstoke Credit Union, focusing on the provision of managed IT services. The partnership began in December 2018 and is ongoing, with a contract valued at $178,000 per year. F12.net offers full-service IT management, including cybersecurity, equipment maintenance, and training for the in-house team. The credit union faced challenges in managing IT services due to its size, necessitating the need for a dedicated IT service provider. F12.net has successfully intercepted multiple cyber attacks and has provided significant support, which has been positively received by the credit union's CEO. The case study details the scope of services provided, the team composition, and the overall satisfaction with F12.net's performance, highlighting their responsiveness to feedback and commitment to quality service. The client rates F12.net highly across various metrics, indicating a successful partnership.