Summary
This document is a case study detailing the managed IT services provided by F12.net for a credit union. The project, which took place from August 2023 to December 2024, involved the installation of firewalls and switches, software implementation on servers, and end-user support along with security monitoring. The engagement was initiated through a request for proposal (RFP), where F12.net was selected based on a weighted scorecard evaluation of multiple responses. The project was delivered on time despite some unforeseen delays, which were largely outside of F12.net's control. The credit union's director of IT noted the strong project management and effective communication facilitated through Microsoft Teams. The document also includes client feedback, highlighting the team's willingness to listen and discuss various aspects of the project. Overall, the engagement was rated positively, with specific commendations for the project manager and the team's responsiveness.
