Summary
This case study outlines the IT transformation of Rapid-Span, a manufacturer based in western Canada, through its partnership with F12.net. Rapid-Span faced challenges in managing its complex IT systems internally due to the limitations of a small in-house team, which struggled to keep pace with the demands of their infrastructure. To address these issues, Rapid-Span outsourced its IT needs to F12.net, which provided a more flexible and skilled approach to IT support. The transition involved eliminating the in-house IT staff and streamlining support remotely, leading to significant improvements in efficiency and communication. The partnership resulted in a 25% reduction in IT budget costs and enhanced productivity through the introduction of a Device as a Service (DaaS) program. The collaboration emphasizes the importance of proactive IT solutions and ongoing communication between Rapid-Span and F12.net, setting a foundation for future growth and efficiency gains.
