Summary
The BCI Crisis Management Report 2023 presents an analysis of crisis management practices within organizations, highlighting the evolution and current state of these practices post-COVID-19. The report indicates that while confidence in crisis management remains high, there are notable challenges, particularly concerning communication and organizational awareness of crisis plans. Approximately 80% of practitioners report a centralised approach to crisis management, which correlates with higher satisfaction levels. However, nearly 29% of organizations express concerns about information silos and the lack of awareness among staff regarding crisis plans. The report emphasizes the importance of integrating external communications and public relations into crisis response strategies, with 80% of respondents acknowledging this integration. It also notes that senior management involvement in crisis decision-making has increased, with 77% of organizations engaging their leadership teams throughout the process. Overall, the report serves as a benchmarking tool for organizations aiming to enhance their crisis management capabilities.
