Automated Sales Order Processing with Gen AI Services

This document is a technical report detailing the implementation of automated sales order processing at Rust-Oleum using BTP's Gen AI services. The report outlines the challenges faced by Rust-Oleum, including inefficiencies in manual purchase order processing, frequent errors, and delays in order fulfillment. It describes the solution implemented, which includes an automated scheduling system that extracts and prioritizes purchase order attachments from emails, and an OCR-based data transformation process that converts purchase orders into structured data for integration with SAP ERP. The report highlights the outcomes of this implementation, including significant reductions in order cycle time, increased order accuracy, and improved customer satisfaction. Additionally, it discusses the role of Incture as a partner in this automation journey, emphasizing the collaborative effort to enhance operational efficiency and reduce costs. The report concludes with the benefits of automation, such as improved employee productivity and better visibility into the sales process.