Capital Metropolitan Transportation Authority Automation Case Study

This case study details the automation journey of the Capital Metropolitan Transportation Authority (CapMetro) in response to the COVID-19 pandemic. In 2020, CapMetro transitioned to a fully remote procurement process, having previously initiated digitalization efforts in 2018 by partnering with PlanetBids, a procurement software provider. The study outlines the challenges faced during this transition, including the need for immediate full digitalization and automation of procurement processes. CapMetro's procurement team updated existing templates and created online training resources to facilitate the transition. The implementation of PlanetBids allowed for efficient bid management, vendor engagement, and improved flexibility in procurement operations. The case study emphasizes the importance of continuous improvement in procurement processes and highlights the results achieved, including nearly 100% paper-free automation and enhanced vendor relationships. CapMetro's commitment to adapting its procurement policies and procedures reflects its proactive approach to meeting the demands of a changing environment.