Grocery Merchant Upgrades Network and Security Solutions

This case study details the partnership between United Grocery Outlet and Windstream Enterprise to modernize the grocery merchant's IT infrastructure. The company, operating over 40 locations across six U.S. states, faced challenges with outdated legacy technology systems, which resulted in unreliable connectivity and frequent outages. To address these issues, United Grocery Outlet implemented an SD-WAN solution, replacing their legacy network with primary and secondary broadband connections for improved reliability. Additionally, the company upgraded its phone system to OfficeSuite UC, enhancing communication capabilities. The partnership aimed to maximize network uptime and reduce the burden on the IT team by consolidating multiple vendors into a single service provider. The results included reduced downtime, improved network security through Managed Network Security solutions, and significant cost savings. The implementation of new PCI-compliant cloud-managed switches further enhanced security for internet-connected devices, allowing for better management and oversight of the network.