Modernization of Billing and Settlement Systems

This document is a case study detailing the modernization of a billing and settlement system for Jordan's largest payment processor. The objective of the modernization was to replace legacy systems that were inflexible and unable to adapt to evolving business and regulatory changes. The existing system, which had been in place for two decades, was characterized by high IT-dependency and a fragmented environment due to ad-hoc fixes. The new FSS Billing and Settlement System was selected to enhance operational efficiency, support multi-dimensional billing models, and reduce operating costs. The case study outlines the challenges faced by the processor, including the need for sophisticated pricing schemes and the integration of multiple data sources. It describes the implementation approach, which involved a phased integration of various systems, and highlights the benefits achieved, such as improved automation, reduced settlement times, and enhanced partner satisfaction. The document emphasizes the importance of flexibility and scalability in the new system to meet future market needs.