Summary
This document is a solution overview that describes the Preferred Active Support (PAS) service offered by Finastra. PAS is a subscription-based service designed to provide banks with comprehensive support throughout the software lifecycle. It emphasizes proactive support, enabling banks to enhance their operational efficiency and focus on core activities. The service includes prioritized case handling and triage, which accelerates resolution times for critical production cases. Additionally, PAS Essential is highlighted as a tailored option for bank-led or partner-led implementations, ensuring compliance with regulations such as ISO 20022 and SWIFT. The document outlines the benefits of accessing industry best practices and personalized training sessions to foster team growth. It also mentions the global team of experts available for guidance on product configuration and installation, ensuring optimal software utilization. Overall, the overview presents a detailed account of how PAS supports banks in achieving operational excellence and maximizing cost efficiency.
