Professional Services for DNA Implementation and Support

This document is a guide detailing the professional services offered by Fiserv for the DNA platform. It outlines various support and training services aimed at optimizing technology investments and enhancing business processes. The guide describes security and authorizations workshops that help financial institutions understand system security capabilities. It also covers deposit and loan product audits designed to optimize existing products and suggests new offerings based on findings. Additional services include database purging strategies, system configuration, and implementation support across various operational areas. The document emphasizes optimization reviews to ensure efficiency in using DNA technology. It also highlights services for disaster recovery setup, cash machine deployment, and technical training. Furthermore, it discusses the management of vendor forms and the integration of DocuSign for e-signatures. Overall, the guide serves as a comprehensive resource for financial institutions looking to leverage Fiserv's expertise in DNA services.