Enhancing Intranet Search with AI Middleware

This case study details the collaboration between Fishbowl Solutions and a leading mutual insurance company to implement a Generative AI solution aimed at improving intranet search capabilities. The document outlines the business problems faced by the client, including inefficiencies in search functionality, excessive time spent searching for information, and the need for improved data accuracy and accessibility. To address these issues, the solution involved leveraging Fishbowl's GenAI Middleware and integrating it with the Mindbreeze platform for enhanced document indexing. The results highlighted significant improvements in user satisfaction and efficiency, with users saving an estimated five minutes per search and achieving over 90% accuracy in search results. The case study emphasizes the successful transformation of the client's intranet search functionality, leading to increased engagement and a more responsive user experience. Overall, the implementation of the AI-driven solution has demonstrated a positive impact on the client's operations and user interactions.