Upper Hutt City Council Workflow Implementation Case Study

This case study details the implementation of Flowingly at Upper Hutt City Council (UHCC), a local government organization in New Zealand. The rates team transitioned from a paper-based process to a digital workflow model in response to the challenges posed by the COVID-19 pandemic. Prior to adopting Flowingly, the team faced significant issues with lost emails and delays in approvals, which negatively impacted customer service. The transition to Flowingly allowed the rates team to automate customer-facing processes, improve visibility over task completion, and expedite management approvals. The implementation was achieved with minimal training, enabling team members to quickly create and customize workflows. The case study outlines the positive impact of Flowingly on productivity, compliance, and reporting within the organization. It also highlights the potential for further expansion of the workflow system to other departments, such as Animal Control, showcasing the adaptability and effectiveness of the solution in enhancing operational efficiency.