Johnson Controls Documentation Portal Implementation Case Study

This case study details the implementation of 25 documentation portals by Johnson Controls International (JCI) to support their extensive portfolio of 1 million products. Following the acquisition of Tyco, JCI sought to unify their content management processes across 80 brands. The company evaluated various Content Delivery Platforms and selected Fluid Topics for its ability to provide a seamless, customizable solution that integrates with existing tools. The deployment of the portals allowed JCI to streamline content publishing to over 60 websites and manage access rights efficiently. The implementation process was rapid, with the first five portals launched within the same year as the merger. The case study outlines the challenges faced by JCI, including the need for real-time publishing and the integration of legacy content. It also highlights the benefits gained from using Fluid Topics, such as reduced IT dependency and enhanced user experience, ultimately enabling JCI to maintain their documentation standards across a diverse range of products and languages.