UNCLAIMED
Fluxicon
Overview
Fluxicon, based in the Netherlands and founded in 2002, operates within the Business Services industry, specifically focusing on custom software and IT services. The company is small, with an employee size of 1–10. Fluxicon specializes in process mining, a technique that allows organizations to visualize and analyze their existing business processes using data from operational systems. This approach aims to enhance understanding of current workflows, often referred to as the "As-Is" processes, which can be complex due to involvement from multiple stakeholders across different organizational units. A recent case study published by Fluxicon highlights their methodology in optimizing a refund service process. The study illustrates how the company utilizes process mining tools to objectively visualize processes, identify inefficiencies, and facilitate root cause analysis through interactive workshops with process managers. This evidence-based approach is designed to streamline operations and improve service delivery by addressing specific issues identified through data analysis.