NDIS Deployment Process Improvement Case Study

This case study outlines the deployment process improvements experienced by the National Disability Insurance Scheme (NDIS) after implementing Form.io for their survey and form management. Prior to using Form.io, the NDIS faced a lengthy process of building forms from scratch, which involved complex steps such as containerization and deployment through a pipeline, taking up to a week. With Form.io, the organization significantly reduced this time to approximately two days, allowing non-developers to create and manage forms without needing JavaScript knowledge. The case study details the ease of setup and use of Form.io, highlighting its role as an API engine for various applications. Additionally, it discusses the importance of granular permissions to prevent user errors and the trust built through responsive support and regular updates. The findings suggest that Form.io has streamlined the NDIS's operations, enhancing their ability to serve over 500,000 eligible individuals effectively.