Total Economic Impact of Microsoft 365 Copilot

This document is a Total Economic Impact™ study commissioned by Microsoft, conducted by Forrester Consulting, which examines the financial implications of deploying Microsoft 365 Copilot. The study outlines the transformative impact of this AI-powered productivity solution on organizations, detailing how it enhances operational efficiency, reduces costs, and drives revenue growth. It highlights the integration of Microsoft 365 Copilot across various applications, including Teams, Outlook, and Word, and its ability to streamline workflows and improve decision-making. Through interviews and surveys with decision-makers, the study aggregates experiences to present a composite organization that benefits from increased qualified opportunities and improved win rates. The findings suggest that organizations can experience significant time savings, enhanced employee satisfaction, and reduced onboarding times. Additionally, the study discusses unquantified benefits such as improved security and compliance, reduced technology costs, and better procurement processes, emphasizing the overall value of Microsoft 365 Copilot in modern workplaces.