Total Economic Impact Study of Glean

This document is a Total Economic Impact™ study commissioned by Glean and conducted by Forrester Consulting. It aims to evaluate the potential return on investment (ROI) for enterprises deploying Glean, a solution designed to improve access to organizational knowledge through search and generative artificial intelligence (genAI). The study outlines the challenges organizations face with data accessibility due to the proliferation of cloud storage solutions and SaaS applications. It presents a framework for assessing the financial impact of Glean, detailing quantified benefits such as increased productivity, faster onboarding, and reduced support requests. The analysis includes interviews with representatives from organizations using Glean, leading to a composite organization profile that reflects typical user experiences. Key findings indicate significant cost savings and efficiency improvements, with a reported ROI of 141% and a net present value of $15.6 million over three years. The document also discusses unquantified benefits, including enhanced security and employee satisfaction.