Global Fraud and Payments Survey Report 2022

The Global Fraud and Payments Survey Report 2022 presents findings from a survey conducted by Cybersource, the Merchant Risk Council (MRC), and Verif, focusing on eCommerce fraud and payment practices among merchants worldwide. The report is based on a diverse sample of 1,060 merchants from North America, Europe, Asia-Pacific, and Latin America, surveyed in late 2021. It outlines the business impacts of fraud, detailing how fraud costs and key performance indicators have increased for merchants, while most have not raised their fraud management spending. The report identifies prevalent fraud attacks, including phishing and identity theft, and discusses the strategic and tactical approaches merchants are employing to manage these challenges. Additionally, it examines payment acceptance practices and how merchants are optimizing their payment processes in response to evolving market conditions. The report aims to provide benchmarks and insights that can assist merchants in enhancing their fraud management and payment strategies.