Transforming Clinical Study Delivery Models

This case study presents the collaboration between Fortrea and a long-term pharmaceutical client to transition from a traditional outsourcing model to a full-service clinical study delivery model. The document outlines the challenges faced by the client, who recognized inefficiencies in their previous approach, prompting them to seek a more effective partnership with Fortrea. The study details how Fortrea assumed greater accountability and autonomy, enabling quicker operational decision-making and improved efficiency. Key processes included analyzing resource data, developing a change management plan, and empowering CRO providers. The case study also emphasizes the importance of culture and shared values in implementing the new model. It describes the establishment of a responsibility assignment matrix and the need for robust stakeholder management to ensure buy-in from both organizations. After two years, the operational framework is fully implemented, allowing Fortrea to take on more responsibility while the client focuses on oversight, resulting in reduced resource allocation and enhanced operational efficiency.