Mitchells & Butlers Purchasing Solution Overview

This document is a case study detailing how Mitchells & Butlers (M&B), a prominent pub, restaurant, and hotel company in the UK and Germany, addressed challenges in their purchasing process. The company, which operates over 1700 locations and reported net sales of £2.21 billion in 2022, faced inefficiencies due to a legacy system that hindered accurate ordering and centralized control. The lack of a dynamic catalogue resulted in incorrect purchases and wasted resources. To resolve these issues, M&B implemented Fourth's workforce management solutions, which included a mobile app for purchasing and receiving goods. This solution allowed M&B to manage multiple vendor catalogues in real-time, ensuring compliance with purchasing standards and enhancing operational efficiency. As a result, M&B gained visibility over 150,000 orders annually, improved ordering accuracy, and enabled managers to focus more on customer service and business goals.