Returned Package Job Aid for Consent Requests

This document is a guide detailing the process for handling returned submission packages in the context of consent requests at Freddie Mac. It outlines the importance of ensuring accuracy and quality in submission packages to enhance the borrower experience and improve efficiency for all parties involved. The guide specifies that deficient packages will be returned to the Primary Servicer, and enhancements to the Consent Request Tracker (CRT) will facilitate tracking these returns. It describes the criteria for inadequate and incomplete packages, providing definitions and examples for each. The document emphasizes the need for timely returns of packages and the removal of specific dates from the system to avoid warnings. Additionally, it includes best practices for communication with the Primary Servicer's Chief Servicing Officer regarding the reasons for package returns. The guide aims to standardize the process and improve the overall quality of submissions.