AI and Automation in Health and Human Services

This guide outlines the impact of artificial intelligence (AI) and automation on health and human services (HHS) agencies. It describes how these technologies are transforming service delivery by enhancing data management, improving client and employee experiences, and reducing administrative burdens. The document identifies five key areas where AI is making a difference: transforming the client experience, improving the employee experience, reducing administrative and regulatory burdens, promoting system efficiency, and predicting future health needs. It emphasizes the importance of implementing effective safeguards to protect personal identifiable information and ensuring ethical AI use. The guide also discusses the challenges HHS agencies face, including workforce shortages, and highlights the need for human oversight in AI applications. Furthermore, it provides best practices for adopting AI in HHS settings, aiming to deliver safer and more effective services to communities. Overall, the guide serves as a roadmap for HHS agencies looking to optimize their operations through AI integration.