Collaborative Approach to Workers' Compensation Claims Management

This case study outlines the collaborative approach taken by Gallagher Bassett in managing Workers' Compensation claims for a client in the transportation sector. The document details the critical decision-making process involved in selecting a claims management partner, particularly the transition of nearly 5,000 open claims. It describes the tailored plan developed by Gallagher Bassett, which included early alignment on goals, active dialogue with the outgoing third-party administrator (TPA), and the establishment of a triage team to evaluate open claims. The results of this approach are documented, highlighting improvements in claims resolution, decreased litigation rates, and enhanced claimant engagement. Within a year of implementing this collaborative strategy, the client achieved significant financial benefits, including a reduction of over $5 million in actuarial liabilities related to their Workers' Compensation program. The case study emphasizes the importance of mutual accountability and senior leadership commitment in achieving successful claims management outcomes.