Gallagher Bassett Claims Management Case Study

This case study outlines Gallagher Bassett's (GB) approach to claims and risk management for a national leader in professional lawn care. The document details the creation of a partnership focused on leveraging GB's expertise and the award-winning RMIS platform, Luminos, to develop custom interactive solutions such as the Claim Strategy Dashboard and Monthly KPI Dashboard. These tools facilitated quarterly claim reviews and empowered the team to identify areas for improvement. The study emphasizes the objectives of improving medical management, reducing legacy workers' compensation claims, and enhancing analytics capabilities. GB implemented a Safety Focus Program to address high claim volumes and established a 12-month safety improvement plan for targeted branches. The results indicate a significant reduction in open legacy claims over 24 months, showcasing the effectiveness of collaboration and strategic risk management. The document serves as a comprehensive account of the methodologies and outcomes achieved through this partnership.