Genesys

Overview

Genesys is a United States-based company founded in 1990, specializing in software solutions within the customer relationship management (CRM) sector. The company employs between 5,001 and 10,000 individuals and has reported substantial revenue. Genesys offers a cloud platform that leverages artificial intelligence (AI) to enhance customer and employee experiences, particularly in the insurance industry. Their Genesys Cloud™ platform, powered by Amazon Web Services (AWS), integrates generative AI technologies to optimize self-service options and automate routine tasks, thereby improving operational efficiency. The platform supports various communication channels, including voice, chat, and messaging, enabling personalized customer interactions and reducing the workload on human agents. Additionally, Genesys provides tools for claims management, utilizing AI-driven analytics and automated systems to streamline processes, minimize errors, and enhance customer insights. Their published documents include case studies, guides, and product comparisons, reflecting a focus on innovative solutions for contact centers and customer engagement strategies.

Industry