CDW Case Study on Global Security Transformation

This case study details how CDW, a multi-brand provider of IT solutions, modernized its physical security operations by implementing the Genetec unified platform. The objective was to streamline a complex security landscape characterized by disparate systems and legacy technologies. The Global Security team faced challenges with multiple access control, video, and alarm systems that did not integrate well, leading to inefficiencies and operational bottlenecks. The transition to a unified solution took approximately 18 months, during which CDW replaced nine previous systems, significantly improving response times, data integrity, and operational efficiency. The implementation of Genetec ClearID enhanced access management by allowing decentralized decision-making regarding permissions. Additionally, the use of video analytics and automation improved incident response and operational decision-making. The study outlines the benefits of collaboration and task management through Genetec Operations Center, which standardized workflows and improved communication among security teams. Overall, CDW's experience illustrates the transformative impact of adopting a unified security platform.