Claro Puerto Rico Security System Upgrade Case Study

This case study details the security system upgrade undertaken by Claro Puerto Rico, a telecommunications company. The objective was to enhance security, compliance, and operational efficiency by implementing the Genetec Security Center platform. Claro, recognized as a critical infrastructure company, faced challenges with an outdated access control system that limited improvements. The upgrade project aimed to consolidate physical security systems and ensure compliance with U.S. government standards. The transition to the new platform was supported by Genetec, which provided continuous assistance throughout the implementation process. The unified security platform improved capabilities, allowing management of approximately 1,200 cameras and 1,400 doors across 250 locations. The study highlights the benefits of the platform, including streamlined incident response and enhanced visitor management. Additionally, Claro plans to expand its security solutions further, indicating a commitment to evolving its security infrastructure to meet future needs.