Harrow Borough Council Security Center Implementation Case Study

This case study details the implementation of the Genetec Security Center by Harrow Borough Council to enhance public safety and operational efficiency within their control room. The London Borough of Harrow, covering approximately 20 square miles and home to over 260,000 residents, transitioned from an outdated analogue video system to a modern IP security platform in response to the upcoming PSTN shutdown in 2025. The Council recognized the need for a new control room that could meet future demands and maintain high quality and reliability standards. The new system integrates over 550 video streams, allowing operators to monitor various incidents and support law enforcement in gathering evidence. Additionally, the implementation of Genetec Clearance has streamlined evidence sharing and compliance with GDPR regulations, significantly improving the quality of evidence and reducing the workload on operators. The case study outlines the benefits of enhanced safety, visibility, and efficiency achieved through this technological upgrade.