Four Enterprise Debts Impacting AI Transformation

This report is a technical analysis of the four enterprise debts—process, data, technology, and talent—that hinder the realization of AI value across Global 2000 enterprises. It outlines that nearly $18 trillion in potential value remains untapped due to these self-inflicted debts, which collectively create a structural ceiling on performance. The report is based on a survey of over 2,000 enterprise executives conducted by Genpact in partnership with HFS Research, revealing that 85% of leaders acknowledge these debts as barriers to AI value. The findings indicate that addressing these debts is crucial for unlocking significant revenue growth and cost reductions. The report emphasizes that AI investments should not be made in isolation but must be integrated with efforts to resolve these foundational issues. It also highlights that only 6% of enterprises have successfully tackled their enterprise debts, suggesting a need for leadership commitment and a strategic approach to both AI transformation and debt resolution.