Generative Enterprise Services Assessment 2025

This document is a research study that assesses the Generative Enterprise services offered by various service providers, detailing the evolving landscape of AI-driven transformation. It outlines the methodology and objectives of the research, which include understanding the value potential of service provider capabilities and their approaches to enable enterprise clients to transition beyond proofs of concept into scalable solutions. The study identifies three distinct horizons of service offerings: functional digital transformation, OneOffice transformation, and the Generative Enterprise model, each representing different levels of innovation and operational change. It also discusses the gaps between enterprises' needs for advanced services and the current capabilities of service providers, emphasizing the importance of addressing technical, data, process, and cultural debts to unlock new value. The report includes insights from enterprise leaders regarding their satisfaction with service providers and highlights the necessity for ongoing investment in AI skills and training among service providers to meet client expectations effectively.