ServiceNow Ecosystem Partners Quadrant Report April 2025

This document is a quadrant report that evaluates the competitive strengths and service portfolio of ServiceNow's ecosystem partners as of April 2025. It outlines the unique industry-specific solutions driven by co-development and co-innovation with ServiceNow, particularly in the context of agentic AI solutions. The report details how ServiceNow is pioneering intelligent automation through autonomous agents and highlights recent acquisitions that enhance its AI capabilities. Additionally, it discusses the development of customized industry-specific solutions across various sectors, including healthcare and financial services, and emphasizes the importance of seamless integration with existing IT systems. The report also addresses the talent gap in the ServiceNow ecosystem, detailing strategies for upskilling and reskilling the workforce. Furthermore, it presents provider positioning within the ecosystem, categorizing partners based on their performance and innovation in ServiceNow's services. This comprehensive analysis aims to inform stakeholders about the current landscape and trends in the ServiceNow ecosystem.