U.S. ServiceNow Ecosystem Partners Quadrant Report

The U.S. ServiceNow Ecosystem Partners Quadrant Report evaluates the competitive strengths, service portfolio, and innovation potential of ServiceNow partners. It assesses how service providers are enabling enterprises to transform the Now Platform into a governed system of action, emphasizing agentic AI, observability-led operations, and upgrade-safe architectures. The report analyzes three quadrants: Consulting and Implementation, Managed Services, and Innovation on ServiceNow. It highlights the shift from project-based delivery to advisory-led modernization, focusing on value engineering and XLA/ROI tracking. The report also discusses the integration of AI in new implementations and operations, the consolidation of tools into a unified platform, and the demand for compliance-ready solutions across various industries. Additionally, it outlines enterprise priorities for service providers, including the need for governance, the importance of industry-specific blueprints, and the measurement of value through outcome contracts. Overall, the report presents a comprehensive view of the evolving landscape of the ServiceNow ecosystem.