Summary
The 2025 State of Field Service Report is a comprehensive analysis based on a survey of field service leaders, detailing current trends and future projections in the industry. The report outlines how new technologies, particularly artificial intelligence (AI), are enhancing service delivery and operational efficiency. Key findings indicate that a significant majority of organizations have partially adopted AI, with 93% reporting its implementation, although comprehensive integration remains limited. The report highlights improvements in asset uptime and first-time fix rates, with 88% of respondents noting a 6-15% increase in asset uptime. It also documents the anticipated growth in remote service capabilities, with expectations that a larger percentage of service issues will be resolved remotely in the coming year. The insights provided serve as a valuable resource for field service leaders aiming to navigate challenges and capitalize on opportunities in a rapidly evolving sector.
