LBBW GenAI Solution Implementation Case Study

This case study details the implementation of a customized GenAI solution by GFT for LBBW, a medium-sized universal bank. The objective was to introduce a secure GenAI chatbot to support approximately 8,200 employees, addressing the challenges posed by the highly regulated finance industry. The project involved developing a tailored application that leverages advanced GPT models from Microsoft Azure OpenAI Services. The solution is designed as a SaaS cloud application, alleviating the need for LBBW to invest in regular software or security updates. It is highly standardized and compatible with various cloud platforms, allowing for cost-effective scalability. The GenAI application includes features such as a web search plugin that utilizes Bing for real-time internet searches, ensuring transparency and effective fact-checking. The implementation aims to enhance productivity, transform work processes, and improve competitiveness within the financial sector while complying with data protection regulations and safeguarding trade secrets.