MUSC Digital Supply Chain Transformation with GHX

This case study outlines the digital transformation journey of the Medical University of South Carolina (MUSC) in enhancing its supply chain operations through the integration of GHX and a cloud-based ERP system. The primary objective was to shift from a cost center to a revenue-generating model that supports growth and scalability. The document details the challenges faced by MUSC, including labor-intensive manual order processing and data integrity issues, which resulted in high contract price exceptions and delayed payments. The solution involved automating the order-to-payment process and integrating the Workday ERP system with GHX digital solutions. Significant results included a 78% decline in contract price exceptions, 99% of invoices processed digitally, and a 98% supplier connectivity rate for order automation. The transformation has improved efficiency, reduced manual tasks, and positioned MUSC for future growth without increasing headcount, ultimately enhancing patient care delivery.