Mastercard's Agile Workforce Transformation Case Study

This case study details Mastercard's implementation of an agile workforce operating system, Unlocked, initiated during the COVID-19 pandemic through Project Possible. The project aimed to enhance employee skill development and improve organizational responsiveness to changing business demands. The initiative led to significant outcomes, including the saving of 31,740 workdays and the unlocking of over 500,000 hours of productivity, translating to $55 million in savings. Mastercard's leadership recognized the need for a sophisticated internal talent matching solution to facilitate cross-functional collaboration and career growth opportunities. By partnering with Gloat, Mastercard aimed to provide leaders with insights into employee skills and foster a culture of continuous learning and adaptability. The case study outlines the strategic goals behind the transformation, including improving time to value, increasing skills visibility, and creating meaningful career opportunities. The successful rollout of Unlocked has enabled Mastercard to leverage internal talent effectively, driving innovation and engagement across the organization.