Annuity Service Experience and Turn-Around Times

This document is a guide detailing the annuity service experience provided by Global Atlantic Financial Group. It outlines the company's commitment to service transparency and the importance of partnerships with clients. The guide presents actual average annuity turn-around times, updated weekly, for various processes including Cash In-Good-Order and Transfer In-Good-Order. Specific timeframes are provided, such as 0.2 business days for Cash In-Good-Order and 1.0 business days for Transfer In-Good-Order. The document also includes instructions for ensuring that all required documentation is complete for both non-transfer and transfer processes. Additionally, it describes how clients can follow their application status online and provides contact information for assistance. The guide emphasizes the importance of accuracy in documentation to facilitate smooth processing of annuity services.